RETURN & EXCHANGE

We want you to be completely satisfied with your purchase from Dadly Clothing. If you need to return or exchange an item, please review our policy below:

1. Eligibility

• You may return or exchange an item within 7 days of receiving your order.
• You may return or exchange an item only if you receive an incorrect product or if it has a defect or damage.
• To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as you received it. It must also be in the original packaging with any tags attached.

2. Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

• Items that have been worn, washed, or damaged by the customer.
• Items purchased on sale or during a promotional period, unless they are defective or damaged upon receipt.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at dadlyclothing@gmail.com within 7 days of receiving your order.
• Provide your order details and the reason for the return or exchange.
• Our customer service team will provide you with instructions on how to return the item.

4. Return Shipping

• The customer is responsible for the cost of return shipping, unless the item is defective or damaged upon receipt.
• We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged return shipments.

5. Refunds and Exchanges

• Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
• Refunds will be issued to the original payment method used for the purchase.
• Exchanges will be processed as a new order and shipped to you promptly.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact our customer service team at dadlyclothing@gmail.com.